FREQUENTLY ASKED QUESTIONS
- FAQ -
 How long will it take to receive my order?
 We aim to get your order completed and delivered to you within 7 working days. At busy times, such as during promotions, this can take a little longer - so please be patient :)
 Do I need to check that you’ve received my order?
Rest assured that if you’ve submitted your order via the Google Form we sent to your email, then we’ve received it. There’s no need to follow up, and if we need any further information from you regarding your order, then we’ll reach out to you.
 What happens if I don’t like the completed design or order?
Depending on which Solution you purchase, we offer one round of design amendments, so don’t worry :) But it does help to supply accurate information to us so we can aim to get it right the first time. This means taking your time when filling out the form and thinking about exactly what you want.
 How will I receive my order?
 How does the domain name work?
Once we receive your order, we’ll register the domain name for you. Please be sure to provide us with 2nd and 3rd choices just in case your 1st choice isn’t available. It’s also important to supply all the contact information so we can register the domain to you or your business. The domain name renews automatically after 12 months and there is a renewal charge of $99.
 What is a landing page?
A landing page is a simple, single page website that shows your customers what you do. It doesn’t have to be product specific. It can be about you, your business, your story and the type of products you sell.Â
 Will my domain name be private?
As standard, your WHOIS information will be available publicly. But privacy can be purchased at an additional cost via your domain control panel.
 Why do the colours on my design look dull??
 If you’re supplying hex codes for colours, please remember these are web colours. When we design your logo, label or any printed items, we have to convert the colour to CMYK (for print), this will dull the colour.
 How do I do A+ Brand Content?
 We put together a handy guide to answer all your questions on A+ Brand Content - including what it is, why it’s so beneficial, and how to set it up for your products. To grab the guide, go to
www.aplusbrandcontent.com
 How do I setup an email account in my domain dashboard?
Watch this short video
here
 How do I setup my email account in Outlook?
Watch this short video
here
 How do I setup my email account in Apple Mail?
Watch this short video
here
 How do I setup my email account on an iPhone or iPad?
Watch this short video
here
 Can you send me my label artwork and fonts?
Unfortunately due to license restrictions, we are unable to send you the label artwork and fonts. However, you’ll still receive print-ready PDF files for your product label(s).
 Will my new label create the Error 5665 on my seller account?
No. You’ve no need to worry about this - all of our label designs adhere to Amazon’s guidelines to avoid the dreaded Error 5665.
 I have some feedback on my designs - is it possible to get amendments?
After your initial design has been completed and sent to you, if for any reason you need something changing, we allow for one round of design alterations to the first designs. Please make sure to give accurate feedback so we can complete and return your amended design as fast as possible.
 How do I approve my design?
Once we send your designs to you, please take your time to check all the content (text, barcodes and sku numbers). If you’re happy with the initial designs, let us know if it’s approved, and we’ll proceed to provide the final artwork. *Note* Each label must be approved individually even though you might have ordered more than one.
 What size will my label be?
We have a handy size matrix to work out which label size will be best for your product: Small - 60x40mm, Medium - 100x60mm, Large - 150x100mm and X-Large - 200x150mm. We’ll pick one of these sizes according to your product dimensions.